/* CRM / customer-accounts screen — faithful to the SDOS Workspace handoff
   (lines 1522-1684). All non-color geometry copied from the handoff inline
   styles; every color maps onto a theme token so dark mode keeps working.
   Classes are namespaced .crm-* to avoid collisions. */
@layer screens {

  /* ---- pill-style tab buttons (handoff lines 1526-1532) ---- */
  .crm-tabs { display: flex; gap: 8px; margin-bottom: 12px; align-items: center; }
  .crm-tab {
    display: inline-flex; align-items: center; gap: 7px;
    border-radius: 999px; padding: 7px 14px;
    font-size: 13px; font-weight: 600; cursor: pointer;
    border: 1px solid var(--line-strong);
    background: var(--surface); color: var(--text-2);
    text-decoration: none;
  }
  .crm-tab:hover { background: var(--surface-2); text-decoration: none; }
  .crm-tab.is-active {
    border-color: var(--primary); background: var(--primary); color: #fff;
  }
  .crm-tab.is-active:hover { background: var(--primary); filter: brightness(1.05); }
  .crm-tab-count {
    font-size: 11.5px; font-weight: 700; border-radius: 999px; padding: 1px 7px;
    background: var(--warn-bg); color: var(--warn-fg);
  }
  .crm-tab.is-active .crm-tab-count { background: rgba(255, 255, 255, 0.22); color: #fff; }

  /* ---- accounts master list (handoff sidebar cards, lines 1539-1554) ---- */
  .crm-acct-list {
    display: flex; flex-direction: column; gap: 10px;
    max-width: 720px;
  }
  .crm-acct-card {
    background: var(--surface); border: 1.5px solid var(--line);
    border-radius: 12px; padding: 12px 14px;
    display: flex; flex-direction: column; gap: 6px;
    text-decoration: none; color: var(--text);
  }
  .crm-acct-card:hover {
    border-color: var(--primary-border);
    box-shadow: 0 2px 12px rgba(20, 35, 60, 0.07);
    text-decoration: none;
  }
  /* a branch nested under its brand in the tree */
  .crm-acct-card--branch {
    margin-left: 22px; border-left: 3px solid var(--primary-border);
    border-top-left-radius: 4px; border-bottom-left-radius: 4px;
    background: var(--surface-2);
  }
  .crm-acct-top { display: flex; align-items: center; gap: 8px; }
  .crm-acct-name {
    font-size: 14px; font-weight: 700; flex: 1; min-width: 0;
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
  }
  .crm-acct-row {
    display: flex; gap: 10px; font-size: 12px; align-items: baseline;
    color: var(--muted);
  }
  .crm-acct-row .crm-ellip {
    flex: 1; min-width: 0;
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
  }
  .crm-acct-row .crm-nowrap { white-space: nowrap; }
  .crm-acct-ltv { flex: 1; color: var(--text-2); font-weight: 600; }

  /* ---- shared mini status chip (square, handoff stBg/stColor) ---- */
  .crm-chip {
    border-radius: 6px; padding: 2px 8px;
    font-size: 11px; font-weight: 700; white-space: nowrap;
    background: var(--surface-3); color: var(--text-2);
  }
  .crm-chip.crm-ok { background: var(--ok-bg); color: var(--ok-fg); }
  .crm-chip.crm-soon { background: var(--warn-bg); color: var(--warn-fg); }
  .crm-chip.crm-overdue { background: var(--danger-bg); color: var(--danger-fg); }
  .crm-chip.crm-call { background: var(--primary-soft); color: var(--primary); }
  .crm-chip.crm-line { background: var(--ok-bg); color: var(--ok-fg); }
  .crm-chip.crm-none { background: var(--surface-3); color: var(--muted); }

  /* ---- detail layout (handoff main column, lines 1557-1659) ---- */
  .crm-detail {
    display: flex; flex-direction: column; gap: 14px;
    max-width: 880px;
  }
  .crm-back { font-size: 13px; color: var(--text-2); text-decoration: none; }
  .crm-back:hover { color: var(--text); }

  .crm-panel {
    background: var(--surface); border: 1px solid var(--line);
    border-radius: 13px; padding: 16px 18px;
    display: flex; flex-direction: column; gap: 12px;
    box-shadow: var(--shadow-card);
  }
  .crm-panel.crm-gap10 { gap: 10px; }
  .crm-panel.crm-gap8 { gap: 8px; }

  /* header card */
  .crm-head-top { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
  .crm-head-name { font-size: 18px; font-weight: 700; }
  .crm-chip-md {
    border-radius: 6px; padding: 2px 9px;
    font-size: 11.5px; font-weight: 700; white-space: nowrap;
    background: var(--surface-3); color: var(--text-2);
  }
  .crm-chip-md.crm-ok { background: var(--ok-bg); color: var(--ok-fg); }
  .crm-chip-md.crm-soon { background: var(--warn-bg); color: var(--warn-fg); }
  .crm-chip-md.crm-overdue { background: var(--danger-bg); color: var(--danger-fg); }
  .crm-chip-md.crm-none { background: var(--surface-3); color: var(--muted); }
  .crm-spacer { flex: 1; }
  .crm-branch-pill {
    border-radius: 999px; padding: 2px 9px;
    font-size: 11.5px; font-weight: 600; white-space: nowrap;
    background: var(--primary-soft); color: var(--primary);
  }
  .crm-form-grid {
    display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px;
  }
  .crm-field-label {
    display: block; font-size: 12px; font-weight: 600;
    color: var(--text-2); margin-bottom: 6px;
  }
  .crm-input, .crm-select {
    width: 100%; box-sizing: border-box;
    border: 1px solid var(--line-strong); border-radius: 9px;
    padding: 9px 8px; font-size: 14px;
    background: var(--surface-2); outline: none; color: var(--text);
    font-family: inherit;
  }
  .crm-input:focus, .crm-select:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 18%, transparent);
  }
  .crm-meta-line { font-size: 12.5px; color: var(--text-2); }

  /* KPI tile row (handoff lines 1589-1607) */
  .crm-kpis {
    display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px;
  }
  .crm-kpi {
    background: var(--surface); border: 1px solid var(--line);
    border-radius: 11px; padding: 11px 13px;
    display: flex; flex-direction: column; gap: 3px;
    box-shadow: var(--shadow-card);
  }
  .crm-kpi-label {
    font-size: 11px; font-weight: 700; letter-spacing: 0.06em;
    text-transform: uppercase; color: var(--muted);
  }
  .crm-kpi-value { font-size: 16.5px; font-weight: 700; }
  .crm-kpi-chip {
    display: inline-flex; align-self: flex-start;
    border-radius: 6px; padding: 2px 8px;
    font-size: 11px; font-weight: 700;
    background: var(--surface-3); color: var(--text-2);
  }
  .crm-kpi-chip.crm-ok { background: var(--ok-bg); color: var(--ok-fg); }
  .crm-kpi-chip.crm-soon { background: var(--warn-bg); color: var(--warn-fg); }
  .crm-kpi-chip.crm-overdue { background: var(--danger-bg); color: var(--danger-fg); }

  /* section heading (uppercase eyebrow) */
  .crm-section-head { display: flex; align-items: center; gap: 10px; }
  .crm-eyebrow {
    font-size: 11px; font-weight: 700; letter-spacing: 0.08em;
    text-transform: uppercase; color: var(--muted);
  }
  .crm-ghost-btn {
    border: 1px solid var(--line-strong); cursor: pointer;
    background: var(--surface); color: var(--primary);
    border-radius: 8px; padding: 6px 11px;
    font-size: 12px; font-weight: 600; text-decoration: none;
    font-family: inherit;
  }
  .crm-ghost-btn:hover { background: var(--surface-2); text-decoration: none; }

  /* tasks (handoff lines 1615-1625) */
  .crm-task {
    display: flex; align-items: center; gap: 10px;
    border: 1px solid var(--line); background: var(--surface-2);
    border-radius: 10px; padding: 8px 11px;
  }
  .crm-task-check {
    width: 22px; height: 22px; flex-shrink: 0;
    border-radius: 6px; border: 1.5px solid var(--line-strong);
    background: var(--surface); color: #fff; cursor: pointer;
    font-size: 13px; line-height: 1;
    display: flex; align-items: center; justify-content: center; padding: 0;
  }
  .crm-task-check.is-done { border-color: var(--ok); background: var(--ok); }
  .crm-task-label { flex: 1; min-width: 0; font-size: 13.5px; color: var(--text); }
  .crm-task-label.is-done { text-decoration: line-through; color: var(--muted); }
  .crm-task-due { font-size: 12px; color: var(--muted); white-space: nowrap; }
  .crm-task-due.crm-overdue { color: var(--danger-fg); font-weight: 600; }

  /* inline add-row (input + button), handoff lines 1622-1624 / 1630-1638 */
  .crm-addrow { display: flex; gap: 8px; align-items: center; }
  .crm-addrow .crm-input { flex: 1; padding: 9px 11px; font-size: 13.5px; }
  .crm-addrow .crm-select {
    width: 92px; flex-shrink: 0; padding: 9px 6px; font-size: 13px;
  }
  .crm-addrow .crm-date {
    flex-shrink: 0; width: auto;
    border: 1px solid var(--line-strong); border-radius: 9px;
    padding: 9px 8px; font-size: 13.5px;
    background: var(--surface-2); outline: none; color: var(--text);
    font-family: inherit;
  }
  .crm-primary-btn {
    border: none; cursor: pointer;
    background: var(--primary); color: #fff;
    border-radius: 9px; padding: 9px 14px;
    font-size: 13px; font-weight: 600; white-space: nowrap;
    font-family: inherit;
  }
  .crm-primary-btn:hover { background: var(--primary); filter: brightness(1.07); }

  /* activity list (handoff lines 1639-1645) */
  .crm-act {
    display: flex; align-items: baseline; gap: 10px;
    border-bottom: 1px solid var(--line); padding: 8px 2px;
  }
  .crm-act-text { flex: 1; min-width: 0; font-size: 13.5px; color: var(--text); line-height: 1.5; }
  .crm-act-meta { flex-shrink: 0; font-size: 11.5px; color: var(--muted); white-space: nowrap; }

  /* contacts grid (handoff lines 1650-1655) */
  .crm-contact {
    display: grid; grid-template-columns: 1.2fr 1fr 1fr; gap: 10px;
    padding: 7px 2px; border-bottom: 1px solid var(--line);
    font-size: 13px; align-items: baseline;
  }
  .crm-contact span {
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
  }
  .crm-contact .crm-c-branch { font-weight: 600; }
  .crm-contact .crm-c-contact { color: var(--text-2); }
  .crm-contact .crm-c-phone {
    color: var(--text-2); font-family: var(--font-mono); font-size: 12px;
  }

  /* editable branch (delivery-location) rows on the account page */
  .crm-branch { border-bottom: 1px solid var(--line); }
  .crm-branch > summary.crm-contact {
    display: flex; gap: 10px; cursor: pointer; list-style: none; border-bottom: 0;
  }
  .crm-branch > summary::-webkit-details-marker { display: none; }
  .crm-branch > summary::before {
    content: "▸"; color: var(--muted); font-size: 11px; align-self: center; transition: transform .15s;
  }
  .crm-branch[open] > summary::before { transform: rotate(90deg); }
  .crm-branch[open] > summary.crm-contact { font-weight: 600; }
  .crm-branch > summary .crm-c-contact { flex: 1; }
  .crm-branch-form { margin: 6px 2px 14px; }
  .crm-branch-addr, .crm-branch-save { grid-column: 1 / -1; }

  /* review queue — map unmapped bot customer names onto branches */
  .crm-tab-count--warn { background: var(--warn); color: #fff; }
  .crm-review { display: flex; flex-direction: column; gap: 8px; }
  .crm-review-intro {
    font-size: 13px; color: var(--text-2); background: var(--surface-2);
    border: 1px solid var(--line); border-radius: var(--r-md); padding: 10px 12px; margin: 0 0 6px;
  }
  .crm-review-row {
    display: flex; align-items: center; gap: 12px; flex-wrap: wrap;
    background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-md); padding: 10px 12px;
  }
  .crm-review-name { display: flex; flex-direction: column; gap: 2px; min-width: 180px; flex: 1; }
  .crm-review-cust { font-weight: 600; font-size: 14px; }
  .crm-review-meta { font-size: 11.5px; color: var(--muted); }
  .crm-review-pick { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
  .crm-review-pick .crm-select { min-width: 220px; }
  .crm-review-pick .crm-review-in { min-width: 160px; flex: 1; }
  /* link-provenance chips (system auto-match vs human-confirmed) */
  .crm-src-system { background: var(--surface-3); color: var(--text-2); }
  .crm-src-human  { background: var(--ok-bg, var(--ok)); color: var(--ok-fg, #fff); }

  /* ===== Account Workspace — Pipedrive-adapted 2-column detail ===== */
  .crm-detail--two {
    display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 14px;
    align-items: start; max-width: 1180px;
  }
  .crm-detail--two > .crm-acct-header { grid-column: 1 / -1; }
  .crm-acct-main { grid-column: 1; display: flex; flex-direction: column; gap: 12px; min-width: 0; }
  .crm-acct-rail { grid-column: 2; display: flex; flex-direction: column; gap: 12px; position: sticky; top: 8px; }
  @media (max-width: 880px) {
    .crm-detail--two { grid-template-columns: 1fr; max-width: 880px; }
    .crm-acct-main, .crm-acct-rail { grid-column: 1; }
    .crm-acct-rail { position: static; }
  }
  /* identity/summary header (glanceable, read-only; rail stays sticky instead) */
  .crm-acct-facts { display: flex; flex-wrap: wrap; gap: 18px 22px; margin-top: 10px; }
  .crm-fact { display: flex; flex-direction: column; gap: 1px; min-width: 0; }
  .crm-fact-label { font-size: 11px; color: var(--muted); }
  .crm-fact-value { font-size: 14px; font-weight: 600; }
  .crm-acct-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }

  /* order progress bar (Pipedrive deal-stage adaptation) */
  .ord-progress { display: flex; gap: 4px; align-items: stretch; }
  .ord-step {
    flex: 1; padding: 5px 8px; border-radius: 8px; font-size: 12px; text-align: center;
    background: var(--surface-3); color: var(--muted); white-space: nowrap;
  }
  .ord-step.is-done { background: var(--ok); color: #fff; }
  .ord-step.is-current { background: var(--primary); color: #fff; font-weight: 600; }
  .ord-step--stale { box-shadow: inset 0 0 0 2px var(--danger); }
  .ord-progress--cancelled { opacity: .55; text-decoration: line-through; }
  .ord-progress.is-compact { gap: 3px; }
  .ord-progress.is-compact .ord-step { padding: 2px 5px; font-size: 10.5px; }
  .ord-dwell { font-size: 11px; color: var(--text-2); margin-top: 5px; }
  .ord-dwell--stale { color: var(--danger-fg, var(--danger)); font-weight: 600; }
  .crm-order-row { display: flex; flex-direction: column; gap: 5px; padding: 7px 2px; border-bottom: 1px solid var(--line); }
  .crm-order-row:last-child { border-bottom: 0; }
  /* /accounts quick-add-contact disclosure (the button is the affordance, no caret) */
  .crm-addcontact { border-bottom: 0; margin-bottom: 14px; }
  .crm-addcontact > summary { list-style: none; cursor: pointer; display: inline-block; }
  .crm-addcontact > summary::-webkit-details-marker { display: none; }
  .crm-addcontact > summary::before { content: ""; }
  .crm-addcontact[open] > summary { margin-bottom: 10px; }

  /* delivery-history table reuse inside a panel */
  .crm-mini-table { width: 100%; border-collapse: collapse; font-size: 13px; }
  .crm-mini-table th {
    text-align: left; font-size: 11px; font-weight: 700;
    letter-spacing: 0.04em; text-transform: uppercase; color: var(--muted);
    padding: 4px 6px; border-bottom: 1px solid var(--line);
  }
  .crm-mini-table td { padding: 6px 6px; border-bottom: 1px solid var(--line); }
  .crm-mini-table .crm-mono { font-family: var(--font-mono); }

  /* map inside detail */
  .crm-map { height: 220px; }

  /* tasks-tab groups (handoff lines 1666-1678) */
  .crm-task-groups { display: flex; flex-direction: column; gap: 18px; }
  .crm-task-group { display: flex; flex-direction: column; gap: 8px; max-width: 860px; }
  .crm-task-group .crm-eyebrow.crm-overdue-h { color: var(--danger-fg); }
  .crm-task-group .crm-eyebrow.crm-soon-h { color: var(--warn-fg); }
  .crm-task-row {
    display: flex; align-items: center; gap: 10px;
    border: 1px solid var(--line); background: var(--surface);
    border-radius: 11px; padding: 10px 13px;
    box-shadow: var(--shadow-card);
  }
  .crm-task-brand {
    border-radius: 6px; padding: 2px 9px;
    font-size: 11.5px; font-weight: 600; white-space: nowrap;
    background: var(--primary-soft); color: var(--primary);
    text-decoration: none;
  }
  .crm-task-brand:hover { text-decoration: none; filter: brightness(0.97); }

  .crm-empty { font-size: 13.5px; color: var(--muted); padding: 6px 2px; }

  /* unmanaged customers list (app-only data, styled to match) */
  .crm-unmanaged-head {
    font-size: 13px; font-weight: 700; margin: 4px 0 0;
  }
  .crm-unmanaged {
    display: flex; align-items: center; gap: 10px;
    border: 1px dashed var(--line-strong); background: var(--surface);
    border-radius: 11px; padding: 9px 13px;
  }
  .crm-unmanaged .crm-um-name { font-size: 13.5px; font-weight: 600; flex-shrink: 0; }
  .crm-unmanaged .crm-um-addr {
    flex: 1; min-width: 0; font-size: 12.5px; color: var(--muted);
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
  }
}

@layer screens {
  /* ---- users / invites / roles admin (purged from inline styles) ---- */
  .users-grid { margin-bottom: 18px; }
  .user-card.is-suspended { opacity: .55; }
  .users-invite-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; align-items: start; }
  .invite-card { margin-bottom: 8px; }
  .invite-row { display: flex; gap: 14px; align-items: center; }
  .invite-qr { width: 92px; height: 92px; }
  .invite-code { font-size: 16px; font-weight: 700; }
  .crm-kpi-grid { margin-bottom: 16px; }
  .role-save { margin-top: 14px; }
  .reconcile-suggest { margin-bottom: 4px; }
}